Lysine Redefined For Healthier Lips

FAQs

We created So-B from the belief that no one should have to live their life with unsightly lips. People should have the ability to live their life on their terms, care-free, without lip blemishes. 

Many products say Allergen-Free and Non-GMO. How is So-B any different?
So-B was designed with ingredients and manufactured in a facility to be Non-GMO and Allergen-Free. That is where most products stop, but that is not good enough for our customers. We partnered with third-party labs to certify So-B as Non-GMO and Major Allergen-Free. See the certifications here.
Is So-B really Vegan?
We don't just claim it, we prove it. We call this Verifiable Quality. So-B is certifed by PETA and Vegan.org. See the certifications here.
What are the benefits of So-B?
So-B supports lip health, anxiety, calcium absorption and retention, skin health, and a healthy immune system.
Is it ok to take So-B with food?
Yes. So-B can be taken with food.
Should I keep the dessicant pack in the bottle?
The desiccant pack is used to protect the quality and keep So-B moisture free. You can keep the packs inside, there is no harm in it.
Can I keep the mint tab in the bottle?
The mint tab can stay in the bottle to keep So-B smelling minty fresh for you.
What is Verifable Quality?
Go online or in any store and pick a random product for your health. You will see marketing claims such as Quality tested, Vegan, Non-GMO, Allergen-Free, Preservative Free, etc. How do you know this is true? Taking someone's word for it is not good enough, especially if you're putting it into your body. We display all of our certification documents on our website for you to see. We want you to feel confident about what you're putting in your body. We call this Verifiable Quality. See the certifications here.
When is the best time to take So-B?
For optimal results, take So-B in the morning when you wake up.
Why does So-B believe in quality so much?
We want our customers to feel confident knowing they are taking a leading quality product, however leading quality is just the beginning. So-B was founded to put customers first and give them the very best in every area. Our driving ambition is to give our customers more value than any other company.
Why are there three different products?
There are three products because one size does not fit all. The products offer different formulations to meet the needs and demands of our customers to achieve the results they expect. Feel free to use our handy quiz to suggest a product.
Is So-B manufactured in an Allergen-Free facility?
Yes. So-B is manufactured in a state-of-the-art Allergen-Free facility in the United States.
What Allergens does So-B test for?
We test for wheat/gluten, dairy, peanuts, tree nuts, egg, soy, shellfish or crustaceans, and fish.
Why does So-B not use Vitamin C (ascorbic acid)?
Many products use synthetic Vitamin C (ascorbic acid). Synthetic Vitamin C is derived from GMO corn and processed with chemicals. So-B is designed to use naturally occurring micronutrients, free from unnecessary processing and chemicals.
Do you have other products coming?
We are committed to delivering greater value to our customers year after year. We have more innovative products, services, and technologies coming to help our customers live wonderful and carefree lives from lip blemishes. Subscribe to our newsletter and like us on social media for updates and product announcements.
What is the connection between So-B and Steve Jobs?
To pay tribute to the greatest innovator of all time, So-B's packaging is inspired by Steve Jobs and his impact on the world. And to add, it's beautiful packaging.
Why is there powder in my bottle?
So-B was designed to be as natural as possible in the purest form. We decided to not use a coating to achieve that mission. Without a coating, a little powder may come off during shipping, however the efficacy is unaffected.
What are the warnings for So-B?
Do not use if pregnant or nursing. Consult with a healthcare practitioner if you have been diagnosed with HIV/AIDS, cardiovascular, gallbladder, osteoporosis, liver, or kidney disease, or are taking large amounts of calcium due to theoretical risks.
Why are my pills reddish?
So-B is a natural product containing Camu Camu - the healthiest berry in the world. The red berry cause the natural reddish color.
What is the "Yes We Can" policy?
Simply put, whatever it takes to exceed our customers' expectations, the answer is "Yes We Can."
What is the product guarantee?
If customer tries all of our products over the span of 12 months without the expected results, So-B will give the customer $100 towards a product that does.
What is a complimentary upgrade?
If a customer requires another So-B product to meet their needs, we upgrade them to the next product without a pricing change. The price adjustment occurs after 12 months of using the upgraded product.
Is there a limit on the upgrades?
No. We want our customers to have the product that meets their needs.
Is my credit card information secure?
Yes! We use a third-party credit card vault which is a Level 1 Service Provider. This is the highest level of PCI DSS compliance.
What is PCI DSS compliance for my credit card information?
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure. If you want to sell online and accept payments from Visa, MasterCard, American Express or Discover credit cards, your software and hosting needs to be PCI compliant.

There are six categories of PCI standards that must be met in order for a merchant to be deemed compliant:

-Maintain a secure network
-Protect cardholder data
-Maintain a vulnerability management program
-Implement strong access control measures
-Regularly monitor and test networks
-Maintain an information security policy
Where is the free shipping to?
The free shipping covers the 50 U.S. States, Puerto Rico, and the U.S. Virgin Islands. You will receive a tracking number for your order.
Do you ship international?
Not at this time. We have plans to expand internationally, however at this time we are only focused on customers in the 50 U.S. States, Puerto Rico, and the U.S. Virgin Islands.
Is shipping discreet?
Yes. The shipping is discreet. We ship a white water-resistant and tear-proof mailer with the So-B box safely inside.
How does the cancellation process work?
We never want to see a customer to go, nonetheless we are still committed to our customers at all times. You can cancel your subscription online through your account. If you need assistance, don't hesitate to contact us.
When is So-B shipped?
So-B is shipped on the 15th every month to ensure a reliable and continuous supply for subscriptions. For one-time purchases, So-B ships the same day. If you have any questions about your shipment, contact us here.
When will I be charged for my subscription?
You will be charged when you sign up for So-B. The initial charge covers your first shipment. Subsequent charges occur the day So-B is shipped.
What is the 30-day money back guarantee?
If you sign up for So-B and within 30 days are not satisfied, cancel and get a full refund.
Is there a long term contract for So-B?
There are no long term contracts. Our customers can cancel anytime.
How do I get started?
Customers can shop right away or take our quiz to receive a suggestion for So-B. Based on the quiz, customers can accept the suggestion, retake the quiz, or select their own product. If there is uncertainty, we recommend starting with So-B. Remember, we offer complimentary upgrades.
Why is customer service so important at So-B?
We are customers too. We provide the same level of exceptional customer service that we expect when we shop. We expect others to go above and beyond for us, so we go above and beyond for our customers. It's the Golden Rule. It's our "Yes We Can" policy to exceed your expectations at all times.
Why does So-B in believe in philanthropy so much?
We believe we have a responsibility to our customers, society, and the greater good. We have to give back to make the world a better place. It is not enough to create quality products. We are obligated to do more for our customers.
Why did you select Texas Children's Hospital for your annual giving?
Texas Children's Hospital is one of the top five hospitals in the United States for children. They specialize in the management of lip health for children, from newborns to young adults. We give 1% of net sales to help familes struggling with hardships due to lip health. Funding helps families pay for medical bills or travel expenses to get specialized care for their children.
Why did you select the University of Washington for you annual giving?
The University of Washinton Research Clinic is a world-renowned leader in research. We give 1% of net sales to fund lip health research for our customers.
Is giving to the University of Washington a business contradiction?
To some the answer is yes, however we do not see it that way. Customer Commitment and Integrity are core values at So-B. We have to do what is in the best interest of our customers at all times. While So-B allows its customers to live a carefree life from lip blemishes, the ultimate goal is to be at the forefront of a permanent solution for our customers. We will always put the needs of our customers first.
What is something unique about the founder?
He starts his day at 5:00 am with coffee and reading before going out for a run. Unless it's raining.
What is the founder's favorite book?
Lincoln the Unknown
Does the Founder still take So-B?
Yes he does. He takes it every morning when he wakes up.
So-B is very different from other companies. Why?
Our founder created the type of company he always wanted to be a part of. A company that believes in innovation and new products, the well-being and growth of its employees and their families, exceeding customer expectations, and giving back to make the world a better place for others. A company that holds integrity and standard in high regard.
What are your office hours?
We can be reached by phone Monday-Friday 8:00 am EST to 5:00 pm EST.
How can So-B be contacted?
It is a privilege to assist you by phone or email. See contact info here.
Where is So-B headquartered?
So-B is headquartered in Charlotte, NC. Charlotte is home to the Charlotte Hornets, Carolina Panthers, Charlotte Knights, NASCAR Hall of Fame, U.S. National Whitewater Center, and the Billy Graham Library. Other companies headquartered in Charlotte include Bank of America, Lowe's, Brighthouse Financial, Honeywell, Duke Energy, and Nucor.

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